Terms and conditions

1. RETURN

1.1. RETURN PROCEDURE

All products purchased on the administrator's website may be returned and refunded, provided that the USER / CLIENT, communicates to the administrator their intention to return the product / s purchased within a period of 5 days from the receipt of the product.

The website administrator will only accept returns that meet the following requirements:


& nbsp; & nbsp; & nbsp; The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

& nbsp; & nbsp; & nbsp; The shipment must be made using the same box or packaging in which it was received to protect the product.

& nbsp; & nbsp; & nbsp; In the event that it cannot be done with the packaging with which it was delivered, the USER / CLIENT, must return in a protective packaging so that the product reaches the company of the administrator of the website with the maximum possible guarantees.

& nbsp; & nbsp; & nbsp; Money refund, if you wish, on items not expressly ordered out of the catalog.

& nbsp; & nbsp; & nbsp; A copy of the delivery note must be included inside the packaging, where the returned products and the reason for the return are also marked.



If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded. If the reason is another, the cost of the return costs will be paid by the USER / CUSTOMER.


To proceed with a return, the following steps must be followed:

& nbsp; & nbsp; & nbsp; They will inform no later than 5 days, from the receipt of the product, indicating that the product wants to be returned. Information can be done by phone, +34 933 022 501, or by email; info@camdenshops.com.

& nbsp; & nbsp; & nbsp ; The USER / CLIENT, must return the products through the same system that was delivered or a courier company of their choice. The return must be paid by the USER / CLIENT, or delivered personally to our address.

& nbsp; & nbsp; & nbsp; Inform the website administrator of the return system used, with the return date.

two. REFUNDS TO THE USER / CUSTOMER

The administrator of the website will manage the return order under the same system that was used for payment. The application of the refund on the USER / CLIENT account or card will depend on the card and the issuing entity. The application period will be up to 30 days for credit cards.